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Received wrong product in return order

Complain ID : CCN035461   48  

Online Order Complaint Date: December 26, 2022
  • State :  Rajasthan
  • City :  Udaipur
  • Address: India Tools, Hamer Bhavan, Fatehpura Bedla Road, Udaipur
I have register my self as a seller on Meesho. Recently i have served two online order of Xtreme Plus 20mm Rotary Hammer. The customer use the product and withing 7 days he made product return request to meesho and product is not received as what he requested. But I have send same product which customer seen online with all accessories as details mention on Meesho website. Meesho accepted the product return but without verifying it that customer is returning back same product. In one order return i have received the shell of old broken hammer drill while in other i have received motocycle rear old shock absorber.
The following are the order details.
Sub Order ID: 268083398041_1
589350285829_1
Return AWB: 23409921644223 (XpressBee Courier)
(In Return received the empty cover of broken old Drill)
5666681356 (Ecom Express)
(In return received Motocycle old damage Rear Shocker)
attached all relevant images. Unpacking videos are also available if requested.

Complaint Against : Meesho- Fashnear Technologies Indi Private LTD. (123A, 16th A Main Road4th Block Koramangala, Bengaluru Karnataka))

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