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Different Brand Received, I ordered Redmi Note 7 pro mobile in flifkart.

Complain ID : CCN032770   36  

Online Order Complaint Date: June 23, 2019
Modified date: October 4, 2019
My name is SOOTRAPU RAVI. On 29-05-2019,I ordered Redmi Note 7 pro mobile in flifkart. 0n 31-05-2019 I received courier from E-cart logistics. When I opened the box I noticed that instead of Redmi note 7 pro I received Realme 3 mobile. Immediately I contacted courier person, He replied that choose return request option from flipkart application for refund or replacement. I followed his instructions and opted to return the item. But they are rejected my request because of not enclosing the FIR lodge. I also contacted SHO of DEVANPALLY, KAMAREDDY and made call to customer care to talk with SHO sir. Customer care team said that some of our team misguiding you at this there is no nead of fir, I putting return request for, pick up boy will collect the mobile in next 24 hrs. But that request also rejected. They completely wasted my time
Complaint Against : FLIFKART

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