order online medicine recd medicine in damage condition

Complain ID : CCN035133   78   Complaint's Reply

15000.00 Rs.
Online Fraud Complaint Date: January 31, 2022
Modified date: February 2, 2022
i have place order to netmedts.com online medicine on 20.01.2022 livigress 6 streps order item i have recd on 25th Jan22. When i was open my parcel all 6 streps are damage condition. i had so many times mail to netmeds but they are not answer my mail and i had also call their customer care number but they are not give proper answer then i had launch my complain in consumer help line then netmeds give falls information and closed their complain. now i m put my complain here please give me justice against netmeds.com.
Complaint Against : netmeds.com

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    A Banerjee

    Netmeds discount fraud !! by A Banerjee:

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    Netmeds Discount Fraud, cheating customers !!

    My following issue has not been resolved yet. Despite of requesting agaìn and again to refund the discount amount still it was not refunded.

    On 26.01.23, I received a SMS from Netmeds offering 26% grand sale discount on republic day having coupon code GRAND26. Immediately I ordered medicines, order no.16746717709000195ASO2.

    While placing order, I had put the desired coupon code which was validated by Netmeds system confirming "Coupon code applied". I also paid billed amount online on good faith. I did not notice that offered discount was not given. On delivery of the ordered items along with bill, I noticed that discount figure in all items are zero.

    Immediately, I contacted customer care of Netmeds and informed for not giving 26% offered discount. I also sent an email to Netmeds requesting to refund the discount proceeds as promised.

    Regular follow up through email and telecon done with customer care. They denied discounts on my order.

    Being a senior citizen, I did not expect such type of manipulative and deceitful practices from Netmeds.

    Requesting the concerned authority to look into the matter and arrange refund of my discount proceeds.

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