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Ebay India website cheating customer's by help of it's seller

Complain ID : CCN028327   21  

Online Fraud Complaint Date: September 7, 2017
Modified date: September 7, 2017
Claim ID: 3081940

Ebay india cheating it's customers on the name of online shopping. Selling product as new but when you open it's package it will be second hand used phone. Purchased iphone 5S one month back they shown movie cinema to return back item. Finally, they received item now cheating by not giving back my amount to my account. Please some one help me i unable to handle them.
They sold item they taken it back no money returned. you can search it's reviews 100 percent public shouting it's fraud but no action towards from govt on Ebay India.
Complaint Against : Ebay india sold item taken back item money not returning

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