Not replacing defective product, Lyf flame 3 was delivered to me from Homeshop18.com
Complain ID : CCN022159 18
NGO Complaint
Complaint Date: August 27, 2016
Modified date: August 28, 2016
- State : Orissa
- City : Bhubaneswar
- Address: Uttara Chhakk , Bhubaneswar -2
Order no. 133677215
Lyf flame 3 was delivered to me on 31 july. On the same day i registered a complaint that the phone's battery was broken and sent some snapshots as well.i asked them for replacement.They said to contact the service center which i did but service center people denied to give service on a product bought online. I informed the same to homeshop18 and they said they will coordinate with the brand to provide a resolution.But it's been more than 25 days they never call me. Each time i call them they say to wait for 3-4 days more. Now i don't even want a replacement .I want a refund. They are violating their own replacement and return policy.
Lyf flame 3 was delivered to me on 31 july. On the same day i registered a complaint that the phone's battery was broken and sent some snapshots as well.i asked them for replacement.They said to contact the service center which i did but service center people denied to give service on a product bought online. I informed the same to homeshop18 and they said they will coordinate with the brand to provide a resolution.But it's been more than 25 days they never call me. Each time i call them they say to wait for 3-4 days more. Now i don't even want a replacement .I want a refund. They are violating their own replacement and return policy.
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