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CONSUMER COMPLAIN AGAINST SNAPDEAL.COM WEBSITE FOR DEFECTIVE PRODUCT DELIVERED

Complain ID : CCN021899   27   Complaint's Reply

NGO Complaint Complaint Date: August 17, 2016
Modified date: August 17, 2016
  • State :  Uttarakhand
  • City :  Haridwar
  • Address: WIPRO ENTERPRISES (P) Ltd., PLOT NO: 99-104, SECTOR-6A, IIE, SIDCUL Haridwar - 249403
I ordered one Karbonn Titanium S205 (16GB, Golden White), Order ID: 14092800764 on 7/7/2016 from online shopping portal named Snapdeal. On delivery, I did not find the product satisfactory due to a speaker problem and thus cancelled the order and asked for replacement. I have got my replecement but the product turned out to be defective again (charging problem). They are sending me constantly to the nearest service center, but of no use. I had spokeN to them approx. 15 times. But till now they have not refunded my money despite my repeated calls and emails. They assured for easy resolution but I failed to get my refund even now. Please consider my case.

Thanks
Vyas Tiwari

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    by Snapdeal:

    (4 of 5)

    Dear Vyas Tiwari,

    Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

    Regards,
    Team Snapdeal

    (SNAPDEAL) Refund for Karbonn Titanium S205; Order ID: 14092800764 by vyas tiwari:

    (4 of 5)

    Dear Snapdeal,

    On 17th August evening, I got a call from SNAPDEAL, saying the matter is closed & I haven't got any solution. Right now, you are quoting "we are working on your problem".

    Pls don't make contradictory statements. I just need my refund. Process it as soon as possible.

    (snapdeal) refund of Karbonn Titanium S205 by vyas tiwari:

    (4 of 5)

    Dear snapdeal

    please update the status of the refund of ORDER ID: 14092800764. I am feeling cheated by snapdeal for supplying defective product.

    please solve the issue, otherwise I am free to take legal action against you because there was no any mistake from my side

    Regards
    vyas tiwari

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