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Charger Adapter under warranty is not replaced

Complain ID : CCN019691   27  

NGO Complaint Complaint Date: May 31, 2016
  • State :  Chhattisgarh
  • City :  Raigarh
  • Address: Sai-Kripa, 1st Floor, New Friend Colony, Infront Of SBI Kotra Road, Raigarh

i bought Mi Pad on 8th January 2016 with warranty of 12 months on pad and warranty of six months on accessories including charger adapter, of which the charger adapter is not working, while contacting customer care executives Mr.Gaurav and Mr.Akshay i was told that being my accessory in warranty the same will not be replaced as Mi india donot have any service center in chhattisgarh, I believe that if Mi India sell products in all states it should provide services also and that too for the product under warranty.

The reply to my complaint given by Mi India is as follows:

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next days. Thank you for allowing us to be of service to you.
Subject
charger adaptor Problem

Response By Email (Rahul) (05/31/2016 04:47 PM)
Hi Mr. Anthony,

Greetings from Mi India Customer Support. My Name is Rahul.

I understand your concern and I will surely help you regarding the same.

Mr. Anthony, I would like to inform you that if you are facing issue in charger then, would request you to visit Service Center and replace your charger because, we would not able to provide charger online or would suggest you to that you may use any standard charger must be 5V 2Amp.

For any further query please feel free to contact us, we would be more than happy to assist you with the same.

Thank you for being a valued customer. Have a great day!!

With Best Regards,
Rahul
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline: 1800-103-6286

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