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Refused to repair my NOKIA 7.1, Nokia (HMD GLobal)

Complain ID : CCN033153   40  

Mobile Complaint Complaint Date: August 13, 2019
Modified date: October 4, 2019
Last year, May 2018 I bought NOKIA 7 Plus which was launched on 30th April, 2018. The phone was working fine till last month, now its charging jack stop responding, anyhow I managed for few days. On 20th July,2019 I visited nearest NOKIA CARE center in GURUGRAM. They told me that company has stopped this model also its spares. So my phone cannot be repaired and I have to purchase a new NOKIA phone 7.1 worth 13800INR.
Then I contacted their customer care through mails and till date I have send them around 10-12 mails and mostly I got the auto generated response only.
I got the call back from their side 2 times and each time they told me to visit nearest NOKIA CARE only.
As I did not left with any other option, so visited the NOKIA CARE at GURUGRAM again on 7th Aug, but I got the same response that they cannot repair the phone as company has stopped the model & its spares.
So, I request you all to purchase NOKIA phones only on your own risk, company will not provide you any support.
Job Sheet No.-JS 572433527/190807/020

JS 572433527/190720/022
Complaint Against : Nokia (HMD GLobal)

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