Complain against Mobikwik for not giving my money

Mobikwik ----- how they harass people ---- my story…….
On 28th April 2016 , I paid Rs.500/- to sastasundar.com using Mobikwik. The amount was deducted from my bank account immediately. See the original bank account statement (28 Apr 2016 POS PRCH-POS 235583 WWW MOBIKWIK COM NEW DELH- 500.00 52,855.66 ). Unfortunately , sastasundar.com did not receive the amount. After every effort, they added the amount to my wallet on 21st May 2016.( Please note that after 23 days and after n no. of communications).
I recharged Rs 41/- on 23rd May 2016 and again Rs 41 /- on 28th May 2016 .
After couple of days I saw that my wallet balance is only 2 . It should be 500-41+2(cash back)-41 = 420. I lodged a complain on 03/06/2016.
Here is the answer from Mobikwik
“Namaste! We have received your request for the Charge-back stating that you did not get the services against the payment made. We would like to inform you that the Charge-back if Rs.418 has been processed in your favor. The captioned payment will be reversed to your Bank Account/Card. For the same transaction, payment has also been debited from your MobiKwik Wallet. Please get in touch with your issuing bank for any further update. Thank you for being a valued MobiKwik customer. Regards MobiKwik Team “
They did not credited the amount to my bank . I requested again and again to give the transaction details but they did not submit . Still today i.e. on 22/6/2016 , I have not received my money.
I noticed the following points during this period.
1. For every complain , the resolved it immediately telling that problem at banks end, you contact your bank.
2. They try divert their every fault to bank like this
“We would like to inform you that We have received your request for the Charge-back stating that you did not get the services against the payment made. Your charge back has been accepted for the amount of Rs.418 and Rs.2 is available in your wallet. In case of file a charge back complain you can only contact with your bank they will help you to get your money back. We suggest you to please get in touch with your issuing bank for any further update. Thank you for being a valued MobiKwik customer. Regards MobiKwik Team “
“Namaste! We would like to inform you that We have received your request for the Charge-back stating that you did not get the services against the payment made. Your charge back has been accepted for the amount of Rs.418 and Rs.2 is available in your wallet. In case of file a charge back complain you can only contact with your bank they will help you to get your money back. We suggest you to please get in touch with your issuing bank for any further update. Thank you for being a valued MobiKwik customer. Regards MobiKwik Team “
3. They even try to get customers account statement , like this
“Namaste! We underdtand your concern regarding wallet balance. We would like to inform you that We have received your request for the Charge-back stating that you did not get the services against the payment made. We would request you that kindly share the updated bank statement on documents@mobikwik.com which shows money not credited in your MobiKwik account. We tried to call you for the same but we found number got engaged. Regards MobiKwik Team “
4. They never gave any details/ transaction ID confirming that they credited the amount to bank.
5. They always tell to contact with bank.
Observing the activity , the following questions naturally come to my mind.
1. How they are getting registration and license from Government authorities. What credentials and authenticity they have that they are playing with public money like a football ?
2. Financial malpractice is a great problem in India. Is it not a case of simple pick-pocketing ? Is our existing laws are sufficient enough to punish them ?
3. Why banks and other companies are not isolating themselves ?
4. If the company shut down , how it will be possible to identify and punish the people who are doing wrong ?

Finally, I want to tell everybody that my money ( Rs 418/- ) is not a matter . I like to warn every body that do not attach anyway with Mobikwik and with others who have any relation with this company. Please visit any online complain website , you will reveal that they are doing the same thing with thousands of customers.

SASHANKA SEKHAR DEY
Mob : 09432123064.