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ABUSED BY THE CUSTOMER SUPPORT AND LAPTOP NOT REPAIRED FROM 20 DAYS

Consumer Complaint ID : CCNO31762   27

Laptop Complaint  Post date : March 10, 2019
  • Region :  Haryana
  • City :  Bahadurgarh
  • Address: Gali, No 5 Balour Road Arya Nagar , Bahadurgarh ,

Dear Sir/Madam,

I want to let you know about the subject given complaint no. which i submit on 19/02/2019. after 2 days of the complaint submission one engineer visited and see the laptop, after he went again i called the customer care till 1 week they didnt let me know about the status of my complaint.
till 1 week they told me that the engineer who visited didnt't submit the report about the complaint..

who can believe that a enginner saw the laptop condition and didnt report about the condition.. I called many times to the customer care but didnt had any satisfied answer.

Yesterday(08/03/19) i called again to the customer care, one engineer abused me and used bad words on the telephone line, i again called customer care about this and they confirmed that the engineer who was on line abused me..
and after all that one engineer visited in the evening, he looked the laptop and as usual he said that i cant do anything and went without providing any solution,,,


i want to know about is it the right way to handle a customer, is this is the company policy for a customer. i think i done a huge mistake by purchasing lenovo laptop...

as my all impprtant work and data is in the laptop and i am facing trouble by not using the laptop, all my work is stucked due to non-satisfied and misbehaved customer support provided by lenovo...

i request you to please solve this matter asap..COMPLAINT NO. 8012622251

Hrishabh Yadav
(DIRECTOR)
(DIXON AVIATION PVT.LTD.)
Mob: 9671571768

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Reviewed Item : Laptop Complaint
Author Rating : 5

Complaint Against : LENOVO
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