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Complain Tikona-Faulty Adapter and wrong installation

Complain ID : CCN021926   29   Complaint's Reply

Internet Complaint Complaint Date: August 18, 2016
Modified date: November 11, 2016
Its been 3-4 weeeks that I installed Tikona Broadband.
User Id: 1118561159
3 Issues I would like to raise

1. They have provided a faulty adapter which doesn't work for which I have to borrow my neighbours similar adapter to use the internet

2. The installation is done in a pathetic manner at a wrong place. Through the window due to which the window remains open 24 hours

3. They never answer the phone

Tikona customer care: 186030003434
Mr. Kishor: 8149005899
Mr. Bharat: 9860860819

I called and mailed tikona several times but in vain. Today they provided me with Mr. Kishor's no which I already had.

Tikona customer diverts me to mr. Kishor and Mr. Kishor diverts me to Mr. Bharat and no one does the job.

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    Re: TIKONA-FAULTY ADAPTER AND WRONG INSTALLATION by Tikona Care:

    (4 of 5)

    Dear Mr. Thomas,

    Greetings from Tikona.

    We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

    Regards,
    Tikona Care

    RE: TIKONA-FAULTY ADAPTER AND WRONG INSTALLATION by Tikona Care:

    (4 of 5)

    Dear Mr. Thomas,

    Greetings from Tikona.

    Kindly note, the technical issue reported by you has been successfully resolved.
    Currently you are able to access uninterrupted services and no issue is observed in the backend.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

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