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Insurance Amount Not refunded Completely on Surrender - HDFC STANDARD LIFE INSURANCE COMPANY LTD

Complain ID : CCN030277   19  

Insurance Complaint Complaint Date: September 16, 2018
Modified date: September 23, 2018
Hi,
I have taken home loan from bajaj finserv and have taken insurance policy Master Policy No: PP000086 to secure this home loan from HDFC STANDARD LIFE INSURANCE COMPANY LTD on 29-Feb-2016
I have surrendered this policy with Master Policy No: PP000086 in May-2018. I have surrendered this policy after 26months and as per the surrender amount mentioned in the policy I should have received amount of Rs. 241748 but instead HDFC have credited amount of Rs. 195428 and the same has been adjusted against my home loan principal from Bajaj Finserv home loan account: 401SHO20254120. I have visited branch, called customer care and have emailed them 100 times for the same request to provide clarification for this discrepany in the amount but all in vain. I have received an email that amount has been correctly credited.Service request no HDFCSL=003-706-106' has also been registered with HDFC Life for the same. I am attaching HDFC insurance copy, email interaction and bajaj statement of account for the same. Request you to please look into this matter.
Regards,
Tarun GEra
M: 9999299738
Complaint Against : HDFC STANDARD LIFE INSURANCE COMPANY LTD

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