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Internet provider not ready to refund - Shyam Spectra Pvt. Ltd

Complain ID : CCN032254   35   Complaint's Reply

Internet Complaint Complaint Date: May 4, 2019
Modified date: October 4, 2019
  • State :  Karnataka
  • City :  Bangalore
  • Address: P-201 - Adarsh Palm Retreat Phase 3, Tower-7, Bellandur
I am sending this complaint from Bangalore. This is Jugaad. This complaint is against my internet service provider Spectra.

Last week internet was down for 1 week. Then we thought issue was resolved. But this was only momentary, internet has been down all day today too. There constant replies are it will be resolved by 5 PM, 7 PM, 9 PM, 10 PM. But service resume on their own time. I have asked for cancellation of my services and refund of my 6 months advance payment, but they claim it is not in their policy to refund this payment. I don't know what to do. Their internet doesn't work I have lost out on immense work from home. It has led me to lose out on business opportunities and the cost of harassment has been immense, I am requesting you to file a complaint get me a complete refund with damages. They have constantly lied about their service, and it has been extremely poor to say the least. I request you to please get me out of this misery.
Complaint Against : Spectra

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