Pathetic service and support by Maruti authorised dealers - Maruti Suzuki India Pvt Ltd
Complain ID : CCN031906 23
Harassment
Complaint Date: March 27, 2019
Modified date: October 4, 2019
- State : Maharashtra
- City : Mumbai
- Address: 602, Palacio Apartment,, 16th Road, Bandra West
Dear Team,
I am the UNFORTUNATE Owner of 2 MARUTI vehicles-HR26AE5755 and HR26BG7161. It is the biggest MISTAKE of my life as it is a NEVER ENDING loop to get these vehicles PROPERLY serviced.
1) Substandard/Refurbished/old Parts used by service centre- 2) Replacement of same parts within short duration
3) Poor Quality of Service-Car was serviced in Feb and WIPER was not fixed before handing it to the customer.
4) Cyber Crime-Replacing the original email with a new one, ignoring that I have mentioned timestamp of the original email.
5) Bad Customer service-Ignoring customer requested information, sending templates and removing the name of recipients from the email chain.
6) Mental Harassment-Due to delay in requested information and irrelevant arguments since 16-Feb-2019.
Money oriented Business -Original Job card estimate 30846/- and revised 10267/-...unacceptable difference!!
I am the UNFORTUNATE Owner of 2 MARUTI vehicles-HR26AE5755 and HR26BG7161. It is the biggest MISTAKE of my life as it is a NEVER ENDING loop to get these vehicles PROPERLY serviced.
1) Substandard/Refurbished/old Parts used by service centre- 2) Replacement of same parts within short duration
3) Poor Quality of Service-Car was serviced in Feb and WIPER was not fixed before handing it to the customer.
4) Cyber Crime-Replacing the original email with a new one, ignoring that I have mentioned timestamp of the original email.
5) Bad Customer service-Ignoring customer requested information, sending templates and removing the name of recipients from the email chain.
6) Mental Harassment-Due to delay in requested information and irrelevant arguments since 16-Feb-2019.
Money oriented Business -Original Job card estimate 30846/- and revised 10267/-...unacceptable difference!!
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