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Online Fraudulent services

Consumer Complaint ID : CCNO31931   58

Fraud Complaint  Post date : March 31, 2019
  • Region :  Maharashtra
  • City :  Mumbai
  • Address: B-802 Kesar Residency Charkop Market

Dear Sir/Madam ,
I , Mrs.Sanchaita Deb am a widow residing in Charkop market ,Kesar Residency bldg along with my daughter who is the only breadwinner of the house . Under certain unforseen circumstances my maid couldn’t continue working at my place and as my daughter has no time to manually go and search for maids, she enquired on multiple sites online for maids as our immediate neighbor suggested the same .
Because of my daughter's busy schedule she registered my number in the contact details and her name as the registration person so I would receive calls from the sites she registered for the maid service so that I can explain my requirements and shortlist one site. In the course I received a call from MUMBAI MAID SERVICES , they somehow convinced me saying they have a branch here at Charkop market and have recruited a lot of maids here in the neighboring buildings and that in order to get a maid I need to pay 1 month of the maid's salary in advance to them. I did the same promptly but as soon as the payment got debited from my account suddenly I stopped receiving calls from them neither did they send anyone to my house . So I called them upfrontly to check when would they be sending someone to me, in a day’s time they sent me a lady who came around 5.30 – 6pm on 23.03.2019 to my house and said she is traveling all the way from Virar and would join from 1.03.2019. I was a little relieved by it and waited for her on 1.03.2019 ,she didn’t turn up . I waited the next day as well but there was no response neither did she call . I called and informed Mumbai Maid services about the same,they immediately promised me to send another person who was sent to my place on 5.03.2019 again around 6pm . She came and said she is traveling from Nalasopara and she wouldn’t be able to travel so far for just one house. I was helpless here and didn’t know what to say I immediately called the contact center of Mumbai maid services but they were inoperational from 6pm. Later as the lady left I dropped in a text and also told my daughter about what had happened as she returned from work. She immediately called a man called Jay sawant whose number was there on the business card they provided us but couldn’t get through hence she dropped in a complaint email on their email id to which the concerned person replied he would be refunding our money in the next 7 days . After that it has been a constant follow from our end to get our money back as they didn’t send anyone to provide services to us and also at the same time kept making false promises in order to get rid of the calls we would be doing to their contact center . The contact center associates have been misbehaving with me and my daughter time and again and there have been no outcome of the constant follow ups and complaint emails my daughter has been sending them . We have a series of text msgs,wats app msgs and email as a proof of our vigorous follow up day in and out and have given them ample amount of time to figure out why the discrepancy and if it cannot be fixed ,we only requested for a refund which if rightful in every way.
I am writing this detailed application in order to seek justice to this situation that we are stuck in ,to many in an developing country like India . 2500 rs plays a very important role in their budgeting, the matter only boils down to sheer fraudulent from the site as they have not provided any service in return to the amount paid to them neither have they refunded the money ,Also now they have completely stopped replying to emails or msgs and have started discontinuing the call as they hear the customer name. This is a complete fraud case and I would want a strict action to be taken against the site as this might be doing this with so many people out there. By this I would want justice for me and all the other people who have innocently invested money and time into something as vague as this and earned nothing but disappointed and loss of money. Kindly help me out with the same ,I am attaching a copy of all the trail mails and the text msgs and wats app conversation along with this application as a proof .
Would be waiting for a positive response .

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Reviewed Item : Fraud Complaint
Author Rating : 5

Complaint Against : Mumbai maid service
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