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Unhygienic and poisonous food delivered

Complain ID : CCN034630   21  

Food Complaint Complaint Date: November 21, 2020
  • State :  Karnataka
  • City :  Bangalore
  • Address: #30 Nanda Gakula Nilaya, Opposite AMJ Castle, Near Foodmax Hyper Mart, Nagnathapura , 560100
I found some poisonous chicken waste in chicken noodles I received. I found dirty chicken veins, chicken waste and also poop on it. I tried talking to swiggy support and make them understand the sensitivity and dangerous side of the case but they refused to listen to me completely. I tried contacting them through chat, mail and even twitter, but they took this issue very lightly.. I shared photos with them, video as well, but they told me that they can't do anything and take it further and I can go ahead and do whatever I can. Now I'm writing this here and seeking help, as its not about 127 rs I paid, it's about hygiene. It's about that food which could have caused me some serious disease.. Kindly help me with this and ask swiggy how to treat their customers and also how to handle food. It's a very sensitive issue and I want them not to take it lightly because unhygienic food can cause so much harm to anyone. When I asked them to investigate the issue they threatened me saying that it's an issue of the restaurant not their's and also told me that they're just favoring me by giving me a coupon worth 127 rs. I don't want that coupon but want this case to be investigated seriously. My family members and also soany of my friends are using swiggy, I don't want them to eat this kind of unhygienic and poisonous food to eat and fall sick or even worse. I wanted proper investigation, justice and also want compensation.
Complaint Against : Swiggy

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