Plastic on Photo Cake from Monginis, Bhandup Station Shop - Worst Service
Complain ID : CCN033479 43
Food Complaint
Complaint Date: October 2, 2019
- State : Maharashtra
- City : Mumbai
- Address: 3, Kahate Niwas, Maharashtra Nagar, Nr. Shiv Mandir, Bhandup (W)
To whomsoever it may concern,
We booked a Avengers photo cake of 2 KG on 22nd September, 2019 for my kid's birthday. WE did advance payment. My husband has collected the cake on his birthday 23rd September, 2019. At the time of cutting the cake - we found that it was not getting cut. So checked & found that the upper layer (photo portion) is easily removable. Then my husband cut the upper layer & tried to eat it, thinking that sometimes the layer may be harden due to refrigerated. Then he found that it is not eatable & it is plastic. My 7 yrs kid's - Shanay mood got spoiled because of the incident.
When we called up to the shop & narrated all the incident - the lady in the shop asked to bring the cake to shop. My husband visited to shop & they said it will be taken to higher management for further resolution (it may take 5 to 6 days). Further she said they will give us another cake & we have to pay for the same. It was ridiculous. We said, "It is not acceptable - you have already spoiled our function & our guests also got disappointed. Over and above you asking for paying extra which is not acceptable."
Then we have given some other 1 KG cake.
We did the recording of the whole incident & also we did the recording the the shop itself showing the plastic on the cake.
From such a older & wellknown company it is not expected. Pathetic service. We will never ever buy any Monginis products again. Horrible experience.
If such a big food related company is doing such an act without thinking about customer's health, FSSAI should take action against them.
We are looking for full compensation.
We are expecting the positive response at the earliest.
We booked a Avengers photo cake of 2 KG on 22nd September, 2019 for my kid's birthday. WE did advance payment. My husband has collected the cake on his birthday 23rd September, 2019. At the time of cutting the cake - we found that it was not getting cut. So checked & found that the upper layer (photo portion) is easily removable. Then my husband cut the upper layer & tried to eat it, thinking that sometimes the layer may be harden due to refrigerated. Then he found that it is not eatable & it is plastic. My 7 yrs kid's - Shanay mood got spoiled because of the incident.
When we called up to the shop & narrated all the incident - the lady in the shop asked to bring the cake to shop. My husband visited to shop & they said it will be taken to higher management for further resolution (it may take 5 to 6 days). Further she said they will give us another cake & we have to pay for the same. It was ridiculous. We said, "It is not acceptable - you have already spoiled our function & our guests also got disappointed. Over and above you asking for paying extra which is not acceptable."
Then we have given some other 1 KG cake.
We did the recording of the whole incident & also we did the recording the the shop itself showing the plastic on the cake.
From such a older & wellknown company it is not expected. Pathetic service. We will never ever buy any Monginis products again. Horrible experience.
If such a big food related company is doing such an act without thinking about customer's health, FSSAI should take action against them.
We are looking for full compensation.
We are expecting the positive response at the earliest.
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