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Membership- not refunding amount-lying and unethical business

Consumer Complaint ID : CCNO30895   40

File A Complaint  Post date : November 16, 2018

I was approached on 19th Oct 18 and invited to know about company and travel vouchers on 20th Oct 18. In the end, they told me about the membership which will cost 1.29 lakhs with 6.9 K maintenance charge.

I asked for time to go through the company profile, however, Bindu Singh and Praveen Soni told me it is as per the discussions and there will be verification call from Jukaso Journeys and post confirmation on each point and satisfaction then the membership will be in effect.

They also told me that payment will be just reserved and 12 months EMI free benefit will be given and I will be charged first EMI after 45 days.

On Sunday 21 st Oct, I went through review and felt extremely bad with reviews that I am cheated and get my hard earned money into a company with poor feedback and Fraud flag.

The entire day spent in a bad mood and extreme frustration and still carrying this mental trauma.

I called up Bindu Singh, however, no answer so I thought to talk on Monday. On Monday 22nd Oct 2018, I went into Gurgaon office (near the ginger hotel, sec-14 Gurgaon) where found few people shouting for getting their money.

I also told them about a discrepancy in documents which says cancellation charges 10 K whereas it should be 5K as per Binu. So I kept on telling they are not genuine as keep on selling membership on different terms and price.

I spoke to Payal Khanna after a lot of argument however she told to use service as no way the sales can be void and In cancellation need to pay charges so better to use service.

I thought to go for service, however, looking poor response from their staff and clear intention is keeping customer wasting time on asking for service and reminding them on false commencement.

I asked for voiding sale however they are saying it will go for cancellation and will take 90 days even on call from their verification team confirmed not to progress the membership and return the money. Prakash who called me from Jukaso journeys informed everything and he just ended up saying send email to infojuksojourneys.com and it will then take into a process of membership cancellation.

They are cheating and keep changing their words and I don’t see any intention to get my money back.

Membership id is 135775:

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