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Dear sir Flipkart is neither refunding my money nor providing my order

Consumer Complaint ID : CCNO31411   14

File A Complaint  Post date : January 22, 2019

Dear sir I placed an order (samsung 32 led tv) with order number OD114320442465923000 on flipkart on 1st jan 2019 and paid 13999 by sbi debit card.After that due to quality issue I cancelled my order.And placed a new order ( order ID-OD114320663377133000)for LG 32 inch led tv ,and paid rupees 14999 by sbi credit card.At time of order flipkart promise to deliver the product on 4th jan 2019, but till today i.e. 22 jan i have not got my product.And also Flipkart is not refunding my money (rupees 13999) of my previous order ( order ID- OD114320442465923000) for which they did promised that money will be reflect in my account on 2nd jan 2019. I complain to flipkart customer care more than 17 times ,each times they did nothing verywell.Each time a new person pic call and they dont know about problem ,afterthat they says that my complain is escalated and wait for 24 hours.Please help me.
Now flipkart is forcing me to cancel my order.
Sir i am very frustated now because my 29000 rupees is hold on flipkart and they are not refunding it and if i again cancel my this order then neither they provide this order nor refund money. thanks

Alok gupta

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