ADDO Battery which have Gurranty period of 42 months
Complain ID : CCN032112 45
File A Complaint
Complaint Date: April 22, 2019
Modified date: October 4, 2019
We buy addo battery of 200ah (EA20000XP) in the date (04/06/2016) which have Gurranty period of 42 months.
One week before battery was not working properly that's why, we inform to customer care then their service engineer came and confirmed that battery have default it need to be replace, then few days later we went to addo showroom to replace battery because they called us on showroom to replace the battery.
They gave us battery but without its cartoon box and battery was wrapped up with plastic sheet that's why we couldn't saw it's amphere.
And when we took that battey home and open its plastic covering then we saw it contain 180ah. They gave us 180ah battery in behalf of 200ah battery without giving any information, which is mfd in 2017 they don't even give us new battery.
And when we call the distributor then they say they don't have that battery at that time.
But they don't' said any word, when we went to replace battery......
One week before battery was not working properly that's why, we inform to customer care then their service engineer came and confirmed that battery have default it need to be replace, then few days later we went to addo showroom to replace battery because they called us on showroom to replace the battery.
They gave us battery but without its cartoon box and battery was wrapped up with plastic sheet that's why we couldn't saw it's amphere.
And when we took that battey home and open its plastic covering then we saw it contain 180ah. They gave us 180ah battery in behalf of 200ah battery without giving any information, which is mfd in 2017 they don't even give us new battery.
And when we call the distributor then they say they don't have that battery at that time.
But they don't' said any word, when we went to replace battery......
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