Deducting from main balance after recharge for Internet pack
Complain ID : CCN018192 28 Complaint's Reply
Delivery Complaint
Complaint Date: May 10, 2016
- State : West Bengal
- City : Kolkata
- Address: 86,Garfa Main Road Jadavpur.Kolkata - 700075
Dear Sir / madam,
Freecharge ONLINE recharge successfully done of amount Rs.28 on date:08-05-2016 for Internet pack.But when started to access internet then Aircel deducting charges from my main balance account.It happens 3 times.Then after contacting with AIRCEL customer care no positive reply from them.But after checking data balance through online with the number *143*028# 2G data balance of 110MB available.Many arguments happen but no results from customer care.Now they block my number for not more to connect customer care.I am totally hopeless.Last day of expiry of recharge on dated:04-06-2016.Presently now I am in roaming at Raipur Chhattisgarh.
My recharge Mobile number: 8622974892
My alternate number is:9827477760
Name: PRITHWIRAJ BANIK
Circle: Aircel Kolkata circle
Enclosed:Recharge Bill.
Regards
PRITHWIRAJ BANIK
Mobile: 9827477760
Freecharge ONLINE recharge successfully done of amount Rs.28 on date:08-05-2016 for Internet pack.But when started to access internet then Aircel deducting charges from my main balance account.It happens 3 times.Then after contacting with AIRCEL customer care no positive reply from them.But after checking data balance through online with the number *143*028# 2G data balance of 110MB available.Many arguments happen but no results from customer care.Now they block my number for not more to connect customer care.I am totally hopeless.Last day of expiry of recharge on dated:04-06-2016.Presently now I am in roaming at Raipur Chhattisgarh.
My recharge Mobile number: 8622974892
My alternate number is:9827477760
Name: PRITHWIRAJ BANIK
Circle: Aircel Kolkata circle
Enclosed:Recharge Bill.
Regards
PRITHWIRAJ BANIK
Mobile: 9827477760
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Complaints
by Aircel:
(4 of 5)
Dear User,
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at aircelsocialmedia@aircel.co.in
by Aircel:
(4 of 5)
Dear Customer,
As per our system you latched on other network ( Reliance MP ). It is not Home network.
So balance got deducted at the time of access GPRS.
No wrong charges was found.
If you are not satisfied please collect call details record.
Warm Regards,
Aircel Social Care Team
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