Complaint for booked bus tickets form MakeMyTrip.com cancel tickets

Complain ID : CCN018433   54   Complaint's Reply

Customer Care Complaint Complaint Date: May 17, 2016
Modified date: May 18, 2016
  • State :  Madhya Pradesh
  • City :  Rewa
  • Address: Ward No 16 Behind P.k. School Near Ashirvaad Marriage Hall
Hello,
I booked bus tickets on 16/05/2016 for Ujjain aprox 9:30 p.m but b'coz of wrong timing I request to cancel that tickets at aprox 11:30 pm. As per cancellation rules of this website if I cancel the tickets under 0-12 hrs 100% amount will be refundable. but in my case they deduct aprox 50% of the booking amount.I already sent so many mails for this but their response is too bad.so please help me and taking action against this.

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    MakeMyTripCare

    Complaint for booked bus tickets from MakeMyTrip.com cancel tickets by MakeMyTripCare:

    (5 of 5)

    Dear Anonymous

    We were looking into your concern but have found that a few important details are missing.

    Please provide us with the following details:

    - Booking ID or
    - Email address used at the time of booking

    We await your response to get the matter checked at our end.

    Assuring you best of our services.

    Team-MakeMyTrip Care

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.