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Received damaged parcel, The courier I had sent through dtdc has been broken

Complain ID : CCN026660   31  

Courier Service Complaint Date: July 5, 2017
Modified date: July 5, 2017
The courier I had sent through dtdc has been broken & kept at the andheri east office for 2days. No one informed about the damage & also no one cared to receive our calls.
The courier was intended to deliver on 4th Jun 2016 but it remained as it is in the office & no one took initiative to deliver it.
The courier containing Painting needs to be delivered on the destination for display purpose, but not only the parcel did not got delivered but also courier service provider dtdc broke it.
I need to arrange special pick up from andheri east to get it delivered on time, but my whole efforts goes in vein as I got a broken frame.
I have experienced a total loss of 10000(frame & painting cost) + 300(courier charge) + 650(extra cost to pick & deliver the parcel at destination) + 400(to repair the frame again) = 11350 INR overall and time I had spent on all this is separate.
Also, the andheri east dtdc courier service executives were not answering any of my calls & no one either responding to the calls which I forced to dial from dtdc office Pune, from where I had couriered my parcel.
The B.M. giving me nonsense replies over the issue & not even taking the responsibility of the matter.

I have attached the image of broken frame.
Complaint Against : Dtdc courier

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