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NON Delivery , Unprofessional Response & Misleading clients

Complain ID : CCN034815   41  

Courier Service Complaint Date: January 2, 2021
Coimbatore
30 - 12 - 2020

To Whomsoever It May Concern,

Consignment# - MAA275271630
Company - Professional Couriers

I am writing today to complain of the poor service I am receiving from Professional Couriers from 18 - 12 - 2020 ( date of consignment shipped) to till now.

The delivery person from the company says that he cannot deliver the parcel and he asked me to come to the office and collect it. (Person Name - Shine - Kotagiri Professional couriers).

There after asking for a proper response he added that the delivery address is a bit far (But it's hardly 3 kms from his office) and so he will deliver in two days.. It's been a week now still there is no response from the office.

All calls made to their various offices including their HO and Regional HO which were always busy, call after sometime , number does not exist and bla bla bla.. Even after the two picked the call from the kotagiri office they said "i am out of office contact the other one" .. It was surprising both said the same after calling twice.. They don't know the same person was calling.. So it means the answer was to everyone who called, without even knowing what the query is..

Name : Saravana Kumar - 7947411989 and Thomson - 9487052314...

I trust this is not the way professional courier being unprofessional to conduct service with customers .

I would welcome the opportunity to discuss matters further and to prevent a similar situation from recurring in future to any customer .

I look forward to hearing from you.
Thank You.

Complaint Against : Professional couriers

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