Damage bulb received in Tata Swach purifier company through online purchase
Complain ID : CCN021291 27 Complaint's Reply
Consumer Protection
Complaint Date: July 24, 2016
Modified date: July 24, 2016
- State : Uttar Pradesh
- City : Kanpur
- Address: 117/773 Q Block Sharda Nagar
Hi,
I bought TATA Swach purifier from Tata company through online purchase. They sent me courier in which they had mentioned this product is for sample and not for sale. But I purchased online through Tata Swach website. After 3 months passed away this purifier is no working at all. I had registered complaint for this and after many follow ups then their executive visited to my home and replaced bulb which cost rs.575/- As the product is in warranty it should be free of cost. But he said you had purchased online they don't provide good products. I become shocked that such a reputed company is also involved in damage product and they didn't respond my email. Uptill now they didn't give me bill of rs.575. I want my money back 2999+575 and extra charges for not solving my problem on time.
Thanks
Pushpendra Singh
I bought TATA Swach purifier from Tata company through online purchase. They sent me courier in which they had mentioned this product is for sample and not for sale. But I purchased online through Tata Swach website. After 3 months passed away this purifier is no working at all. I had registered complaint for this and after many follow ups then their executive visited to my home and replaced bulb which cost rs.575/- As the product is in warranty it should be free of cost. But he said you had purchased online they don't provide good products. I become shocked that such a reputed company is also involved in damage product and they didn't respond my email. Uptill now they didn't give me bill of rs.575. I want my money back 2999+575 and extra charges for not solving my problem on time.
Thanks
Pushpendra Singh
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Complaints
About my complaint by Pushpendra Singh:
(4 of 5)
Hi,
I just want to know in how many days my complaint get resolve.
Please let me know.
Thanks
Pushpendra Singh
Complaint resolution by Pushpendra Singh:
(4 of 5)
Hi,
How many days I have to wait for it regarding resolution of my complaint. Please reply waiting for your reply.
Thanks
Pushpendra Singh
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