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Duplicate bill, purchace htc desire 828 Mobile from alaknanda

Complain ID : CCN026066   30   Complaint's Reply

Consumer Forum Complaint Date: May 23, 2017
Modified date: May 24, 2017
I have purchace htc desire 828 Mobile from alaknanda The mobile Store, in end Of july 2016, I have lost my original bill, please send me my duplicate Bill copy, my registered mobile number is 9891989833

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    Complaint against apple reseller and applr by Kavita k bhaskaran:

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    I purchased an iPhone on 2 Aug 2015 from Gupta stores kailash colony and made a payment his cheque.
    In July 2016 I went to an apple authorised reseller futureworld and requested a warranty extension,called apple care, which provides another year warranty. The reseller checked my details in the system including my imei number and said I am entitled to it and sold me the same for 3rd 4500. When I tried to extend the warranty online it did not work.j Went back to the reseller who checked again and said everuyhinbnis fine. Call apple helpline I called apple helpline and send them all the documents. They came back saying your phone was opening o April 25th 2015. I went back to futureworld who refused t0 take it back and said my phone in in warranty.
    I went to Gupta stores who denied the same vehemently.
    I contacfed Apple helpline again and they wrote a mail stating that the warranty can't be applied the phone was opened on April 25th and they are happy to refund the apple care. Apple has still not paid and today they say they will only give 50 percent since it's 10 months. I told them on Aug 8th you made a commitment of full payment. Every time when I call up there is a executive whodoesnt understand the case despite giving case identification number. The call backs are by young call centre executives who just rattle the rule back and keep you holding for almost 20 to 30 minutes as they check with a concerned department.
    Meanwhile Gupta stores refuses to do anything on the ground that the phone is working
    I need to register a complaint against Gupta stores, futureworld and apple

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