Cancellation Byjus App in Locking period ,Yet 3600/- charges deducted as a loan cancellation
Complain ID : CCN031548 21 Complaint's Reply
Consumer Forum
Complaint Date: February 9, 2019
Dear Sir/Madam
This is to inform you that I had purchased Byjus App.When I purchased this app then Executive told me that If you are not satisfied then You can return this app Within 15 days after delivery.
When I Returned this app then the Byjus deducted 3600/- unnecessarily and gave reasons that this is loan cancellation Charges and very harresed.
So please consider this matter seriously.
Mukesh Ramchandani
G-605,Pragatinagar
Piplod
Surat
Mo No-8849069355
9662850414
So
This is to inform you that I had purchased Byjus App.When I purchased this app then Executive told me that If you are not satisfied then You can return this app Within 15 days after delivery.
When I Returned this app then the Byjus deducted 3600/- unnecessarily and gave reasons that this is loan cancellation Charges and very harresed.
So please consider this matter seriously.
Mukesh Ramchandani
G-605,Pragatinagar
Piplod
Surat
Mo No-8849069355
9662850414
So
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Complaints
Byjus course cancel or refund by Usha rani:
(0 of 5)
Sir m byjus course cancel OR refund chayti hu
Cancellation for education loan product by Bijoy Kumar Ghosh:
(0 of 5)
I, Bijoy Kumar Ghosh, parent of Adipta Ghosh want to cancel my education
loan product. One of mentor Sneha Baid and Shoam Shingha came to my home
for demo. I liked the demo and bought it for my child. I gave her 10000/-
cash and EMI loan for this product. Sneha told me that if I am not
satisfied then I can cancel it and the process would be done by her. After
trial 1 week I don't like the classes and my child is not interested the
classes which are boaring to him. I have a financial problems as well as
dissatisfaction, so I called her many times for cancellation, but she
didn't responded my call. I have informed the customer care and Byju's
mentor that I want to cancel my education product. They are calling me and
asking the same thing I told them many times that I want to cancel after I1
week trial period. But they're not responding and don't give me a solution
for this matter. After the customer care called me for EMI remainder then I
told them to cancel my education product loan . She told me email to
cancellation@byjus.com. I have submitted a cancellation request in
cancellation@byjus.com and my request ID 36332227. Customer care of byju's
said that my cancellation is processing and would get a call or massage for
them. I called Byju's customer care and they said that my cancellation is
progress. I have recorded the call. I want to know how to solve this
problem from them. They delayed the cancellation. They didn't not cancel it
within 15 days. They have deliberately waste the 15 days Trial period. They
can cancellation in trial period but they're harassed me. Even my child
didn't do classes after 1week trial period. I tried to contact them for
cancellation many times. But I failed Sneha Baid didn't response. Please
concerned about the matter.
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