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Not processing refund for cancellation : 1800 102 8747 MakeMyrip.com

Complain ID : CCN030813   22  

Consumer Complaint Complaint Date: November 5, 2018
Modified date: December 7, 2018
Reference ID 181105-072053
Booking ID: NF22695144167929 was partially cancelled for passenger, but refund amount of Rs. 2389 has not been processed yet. More than 60 hours, but no refund credited to My Cash wallet.

Refund calculation details are attached. MMT Agents Nidhi, Ritu, Abha, Poonam, Budhdev and Kumail have worked on this, but none of them have been able to help. Some say the refund i s 495, some say its 1900. the actual calculated refund as attached in the screenshot is Rs. 2389, communicated by MMT when the booking was cancelled on 3rdNov at 1:24PM. From then it was said that it will take 48 hours for refund to credit. But it is 64 Hours and no refund has been credited. On top of that, multiple times asked to speak to a supervisor but no one has returned the call or connected me to a supervisor.

Extremely unprofessional behaviour by the agents, Ritu, Abha, Poonam and Kumail with no resolution of my issue in site. What is MMT doing with their customer service?
Complaint Against : Make My Trip

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