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Bill of electricity paid failed and payment was not received back

Complain ID : CCN034831   22  

Consumer Case File Complaint Date: January 5, 2021
  • State :  Punjab
  • City :  Patiala
  • Address: #7 Min St.20 Darshan Singh Nagar Alipur Road
Sir I paid my bill of electricity on date 22dec 2020 and then was showing payment 2050inr is pending after 2 days that was failed automatically.Nor I got my payment back to my account neither bill was paid successfully.
I talked to Bhim Upi customer service they told that payment will be returned to account till Monday 2nd of Jan 2021 but when I rang up to Bhim Upi they told that transaction was successful without giving any reference to me.
They told to me that confirm with my account branch.Today I went to Pnb branch to ask about my payment they said that they are not responsible for any payment dispute of Upi.

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