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Refund not credited, Gati supplied my household items from Goa to Nainital vide

Complain ID : CCN032331   28  

Consumer Act Complaint Date: May 12, 2019
Modified date: October 4, 2019
M/s Gati supplied my household items from Goa to Nainital vide their docket no 467101741 in Apr 2018 in extremely damaged condition. Thereafter, i had gave numerous call and email for refund of damaged items, i am even having ORIGINAL POD COPY TILL DATE and as per rules it should be with firm as soon as shipment is received, a big contravention of operating rules. When, i saw no response from the firm, thereafter I register a complaint with Grievance Number: 1131751 online at https://consumerhelpline.gov.in on 01 Feb 2019, after which M/s Gati contacted me and offered a refund of Rs 11715/- as per survey report submitted by Absolute Survey on 25 Oct 2018 to M/s Gati. soon after that consumerhelpline submitted the reply
(Grievance was forwarded to the company by NCH but no response has been received. If you have already complained to the company in written, not received any response from the company or not satisfied with the company response. You may file your case in Consumer forum, following the procedure prescribed by them.) on 23 Apr 2019
and disposed my complain, however till date despite many reminders to M/s Gati, i have not been credited with refund amount, i have not even been contacted by M/s Gati for any delay. Now after so much mental agony, i would like to prosecute the firm for the inability to honour their own statement and voilation of operating procedure and also want to charge for maximum amount possible.
Complaint Against : Gati Kintetsu Express Pvt Ltd

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