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Complain for the repairing problem of Jio Lyf Mobile Handset?

Complain ID : CCN022334   31   Complaint's Reply

Consumer Act Complaint Date: November 10, 2016
Sir,I had purchased a Jio Lyf Mobile Handset and now this set has a some technical problem. So I went to the Jio center to repair the handset. But I was told that the set has water lodging problem because of that the set has stopped functioning. I am not sure of their statement.

So what should I do to solve my problem.


My phone number is 70125487XX
Name-Vimal from kanpur.

Complaint Against : Reliance Jio

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    Lyf Smartphone/Service provider by Dhan:

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    Hello Customer Care!

    Hello Customer Care!
    I am Dhananjaya Bania, Registered number-9577374752,I brought LYF Water F1S. I have facing lot of problem from when ever brought this phone. According to the transention Id-8009796309
    I had issued with charging and battery. Lyf care took my mobile till one month in care. When ever I received the phone I get new issued with headphone headphone not supported to the pin I explained to the Advisor then Advisor told me that headphone problem so its not working. At that time headphone is not in stock.Then i came Guwahati show in Jio service Centre .There also same not in stock.After that mobile shows again Charging issued and headphone issues I shaw it to BTM JIO Service Cantre,Bangalore on 21/10/17. They check my physical properties.My phone is then under warrenty.And told me Charging point is not there.They told me they order For me but its takes time.Send me another lyf centre Bammanahali i went there on today 23/10/17.In there they check my phone and told me your phone is on liquid damaged.How it happen ?Only one day before i show to another centre my phone is okk.But Now one day after my phone is on liquid damage. It don't know anything about what ever done in Service centre. I have not received any resolution from service center from the beginning of transention Id-8009796309 .How can I get resolution from care?I know that my phone is not in liquid damaged.Some thing drown in Service Centre only.
    I want my phone and solved my problems in underwarrenty.
    Incase show me proof and CCTV footage of when ever my phone is open in operation room.
    Note :Care address in screen shoot plz check.

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