\
Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Harassed for 6 months for purchasing a dell Laptop

Complain ID : CCN031970   35  

Computer Complaint Complaint Date: April 7, 2019
I purchased a Dell Laptop from Amazon.in on 5th November 2018.There were faults in the keyboard and Amazon got the laptop replaced. But to my surprise the replaced laptop had similar problem and Amazon.in requested me to contact dell regarding the issue. On discussing the issue with dell personnel they promised to change a few parts in the system. The issue was still not resolved and they again tried by replacing a few parts. They still could not resolve the issue and asked me to visit a nearby service centre which I did.
On visiting the service centre in Andheri the issue was still not resolved as they were clueless about the issue.
On requesting several times over calls, chats and mails and reporting the issue in the dell forum the authorities promised to have my system replaced over again.
On 15th February 2019 they picked up the laptop from me through DTDC courier. They promised to send the replacement by 24th March 2019 but still they are clueless about the shipment.
I have been pestered and harrassed for almost 6 months now for this.
Complaint Against : Dell

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Write your Consumer Complaints at forum, talk to members having similar complaints. Consumer Court, Consumer Complaint, Help to file Consumer Complaint Court, Address of Consumer Courts, Complaint against mobile phone service Online Consumer Complaint, Complaint against government department How to trap a bribe seeker Complaint.