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Sumsung phone charging issue, phone is not charging and displaying

Complain ID : CCN026069   25  

Complaint Forum Complaint Date: May 23, 2017
Modified date: May 24, 2017
  • State :  Andhra Pradesh
  • City :  Nizamabad
  • Address: Door No-05-07-204,Main Road,Near Bus Stand,Opp Haricharan Vidhalaya, Nizamabad
My phone is not charging and displaying these words
Unable to charge your device make sure you are using a samsung compatible battery and charger and that your device is properly connected to your charger
But it is original samsung battery and charger I think it is an hardware problem is there any solution

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