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Poor Service At Amar Cars-Gorwa

Complain ID : CCN010267   25  

Complaint Board Complaint Date: May 6, 2015
Modified date: May 6, 2015
  • State :  Gujarat
  • City :  Vadodara
  • Address: Gorwa Road, Nr. Bhailal Amin Hospital Opp. Dharak Ltd Varodara, Vadodara, Gujarat 390016
Respected Authority,

I am Zen Estilo Car Owner in baroda. I have purchase my car before 4 years. After completion of free services and insurance cover i take new paid service and insurance according to guidelince of Amar Car-Gorwa-Baroda.. I take the insurance of ICICI Lombart Car Insurance. This insurance was suggested by Amar cars. They visit my home and lell us that They are from Amar Cars and this insurance company has tie up with Amar car-Gorwa-Baroda. They suggest us for insurance and i purchase it because they were coming from Amar Cars related to Maruti groups. I think that this insurance might be good service provider like Amar Car because they use that brand name. I had trust on Amar Car so I take the cance and purchase insurance of ICICI LOMBART- AMAR CAR INSURANCE. But at the time of accident this insurance company's executive talk like nonsence person.. He dont have any sence how to talk with clients. He tell us that in accident any one side can damage. If right side is damage then the left side can not damage. He was talking like he is god. Only he knows how the accident takes place . All other people are foolish. He shoute on me in phone and told me that other side will never covers up although my reason is valid. According to him he is the surveyor and he has all the authority. If he dont like to cover the work then although Amar Car request him it doesnt matter. He talks very rudely. According to me this should not happen. If Front Bumper has scratces then whole bumper should repain. He only paints right part of Bumper.. Left portion is same as before. This is the quality of ICICI LOMBART- AMAR CAR INSURANCE. If this car will run on road then ll will laughthat why this double shaded bumper is there. In this case because of ICICI LOMBART AMAR CAR and indirectly Maruti spoil its credit in customer's mind. We come to your gate because we get all suggestion and all services at one place with good quality and best guidance. But because of this type of insurance companies Amar Car as well as Maruti Cars spoil its image in market....


In second case after completing this insurance chapter i went to service department of Amar Cars-Gorwa-Baroda for paid service of my car which i have purchased directly from Amar Cars. In this coupen the expire date is on 30/4/2015. I have put my car to work shou on 28/4/2015, At that time i have clearly mention that my service coupen is going to expire but my car is in Amar Car premises before expire date. But according to illeterate system staff 2 job cards can not run at a time. Then I told them no worry but just make job card so that i not feel problems at the time of service. But the staff tell me that no issue regarding that because your car is in their custody. But today when i went there for paid service they told me that the expire date is over before 2 days. This coupen is like FOOD PACKET and we can not use it within 2 days from expire date. It is very funny and irritating thoughts..... I shocked because at that time manager told me that i will not suffer. If we see in legale view then i have completed all formalities and all proofs and i am not wrong in that case. But the manager now tell that the date is expire. He is not ready to listen that the car is in Amar Car's premises fom many days ago of expire date and i have explain all this things before expire date and they get agree at that time but now they are not ready to do the same. Today i was there from morning 9:30. I take Off from My job and i thought that today i may finis service and will get back my car. But because of this issue i suffer a lot. I was waiting for permission from morning 9:30 to 5:00 in the evening. In between may times i try to remind my matter to all service supporting persons ans managers also. They suggest me to wait 15 minutes every time. Athough wait for 8 hour at there i stand in sunlight and waiting for approval but approval not came. At 5:00 they tell me that they can not complete service because they dont have time now. I wait from morning to evening for services and in evening now go home with your car and come tomorrow. Customer Wait and Time is not important for Amar Cars. Ith doesn't matter how much customer wait for his paid service. I request table to table but no one listen me. There is absent of management in Amar Car- Gorwa. No manager is capable to convince the customer. No manager knows his duty. All tell that this is not my work this section is under so and so person please go there. I feel like i am in corporation office. Sir we are customers. We are not at your door step for cashless and free service. We are paying for service. Amar car is not doing service free of cost. Although we are paying they talk like we are dependent on them. Sir if the managemant of Amar Cars-Gorwa will not cure then may be your selling and service may suffer. I request you to take this mail in your quality improve program and try to focus on that. It is damn sure that i will not prefer Amar Car-Gowa now onwords. It is also the teaching lesson for Maruti Cars that I also not suggest to buy Maruti Cars because of thes After sales service is very very very much poor and staff is totaly illeterate and nonsupportive for customers. I see many persons during this 2 days who suffer lot with many issues with amar Cars's services.

I request you to focus on service othervice sales and marketing people's ability will spoil because of poor services... Think on that . Please do the needful things.


With Regards,
Ritesh Patel
9998027854

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