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Fraudulence in currency exchange

Complain ID : CCN013592   36  

Complaint Board Complaint Date: June 22, 2015
Modified date: June 22, 2015
I traveled via Air India flight scheduled at 6 am on 16 June 2015 from Terminal 2 of Airport, Trivandrum (E-TICKET NUMBER: 0988935344104). Between 3 am and 4 am I got a currency exchange from the firm inside the airport (I guess it is run by Thomas Cook) for Rs 15000/- . I requested Chinese Yuvan from the person in the counter. But he gave 400 TWD (Taiwan currency) along with Chinese Yuvan that I could understand only when I reached China where I converted the TWD to Yuvan. By that conversion I lost money equivalent to more than Rs 3000/-. The counter guy had not given a receipt for the exchange too. This is a serious case of cheating a customer and a human right violation. I request a serious action against the responsible guy in the exchange counter

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