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Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

NOT ATTENDING COMPLAINT OF TITAN WATCH STRAP REPAIR

Complain ID : CCN020541   73  

Company / Brand Complaint Date: June 21, 2016
I purchased a Titan watch (Model No: 98158202) for my sister from Hyderabad Central Mall, Panjagutta, Hyderabad on July 30, 2014 for 5000/- rupees.

After using for few months, it's leather strap got detached from the dial and I approached The World of Titan showrooms at the same shop (Central Mall), The World of Titan (Panjagutta) and The World of Titan (City Center Mall, Banajara Hills, Hyderabad) for its repair under period of 2 years warranty which is effective till July 30, 2016.

I'm tired of visiting the service center several times but neither they replace the strap under warranty clause nor against payment, with the pretext that the required strap is not in their stock.

I request you to look into the matter and ensure replacement of damaged strap at the earliest.

Thank you

Yours faithfully

Akhilesh Kumar Singh
Mobile: 9640980011; 9505030367
Address: J 102, RBI Officers' Quarters, Hyderabad-500016.

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