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Mahindra and Mahindra Warranty claim not getting approved

Complain ID : CCN028576   49  

Car Service Complaint Complaint Date: November 30, 2017
Modified date: December 10, 2017
Good day Sir/ Mam

Myself , Khushwinder from Rohtak, Haryana. I bought a Mahindra Scorpio (Registration no. HR 41J0002) on 27th Sept 2017 from Lochab Motors Rohtak Haryana. On 27th November 2017 morning time I was travelling with my Mother and nephew in Gurugram, Haryana. A fellow driver noticed and indicated me about
the fire flames coming out from the fog lamp in bumper of the vehicle. I was not able to notice it myself as it was in blind sector for me while driving the vehicle. Suddenly I stopped the car and with the help of crowd, fire extinguised using sand as extinguishing medium. I immediately called Mahindra Helpline for assistance. And it was pathetic to note that they came after 3 hours. It should be shameful for Mahindra group . I submitted my vehicle to authorised Mahindra service center in Rohtak on 28th November. On29th November i visited the service center and it was found fully repaired by service center. I requested service manager to release my vehicle so that i can resume using it. But due to warranty issues vehicle is not released by service center. Vehicle is completely under warranty but it is not approved from the head office. Please look into the matter and help me get my vehicle back as soon as possible. There are already a lot of delays from Mahindra and no help is being provided by any of the helpline numbers. Attaching the on spot pictures of incident.

Thanks in advance.

Sincerely,
Khushwinder
Mob. No. 9813517969
Complaint Against : Mahindra and Mahindra

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