REFUND FOR EXCESS CHARGES & FACILTY USED AT MY HOME BY CABLE/ INTERNET PROVIDER
Complain ID : CC33662 113
Cable DTH TV
Complaint Date : November 26, 2019
E MAIL WRITTEN TO APELLANT AUTHORITY IS APPENDED BELOW & IS SELF EXPLANATORY
26-11-19
Appellate Authority
Ortel Communications Ltd
Bhubaneswar
Email: [email protected]
Dear Sir,
SUB- 1. REFUND OF CHARGES FOR:
- CABLE- CONSUMER NUMBER -1845803
- INTERNET –CONSUMER NUMBER-205377
2. NO RESPONSE HAS BEEN RECEIVED TO MY Email Sent to:
- NODAL OFFICER ON 6-11-19
- DIVISIONAL OFFICER- B.D ON 19-11-19
- HEAD CUSTOMER CARE ON 19-11-19
Further to my 2 Emails of to-day, & as explained to your Mr. Pupun Swain, during his call, for convenience of understanding, I have tabulated below, the Charges to be Refunded/ Paid.
SL No. DATE ACTION/AMOUNT PAID REMARKS
1 3-9-19 AS I WAS GOING ON LEAVE FOR SEPTEMBER & OCTOBER, SET UP BOX FOR CABLE & MODEM FOR INTERNET HANDED OVER TO ORTEL LETTER HANDING OVER THIS TO ORTEL, DULY RECEIVED BY ORTEL OFFICER Mrs. LEELA PATI IS ATTACHED.
2 3-9-19 Rs 500/- (Rs 220+Rs 280)
TO BE REFUNDED This was in addition to Charges paid by me in
August 2019.
Scanned Copy of Receipt is attached.
3 30-10-19 ON RETURN FROM LEAVE ON 30 OCTOBER, ASKED TO PAY
Rs 440/-( Rs 220 for Cable & Rs 280/- for Net), AS PAYMENT IN ADVANCE FOR CONNECTION TO BE PROVIDE FROM 1-11-19
Scanned Copy of Receipt of above is attached.
4 - Cable Refund of
Rs 38,
(Rs 200- Rs 162)
being the difference in Charges for November, paid in advance on 30th October.
Charged Rs200-Actual Charge of Rs 162 ie Trai’s Minimum Charge Rs 130+ Gst Rs 23.4 + Charges
for 2 Channels:
- ET NOW
Rs 3
+ GST
- CNBC 18 RS 4
- GST FOR ABOVE 2 CHANNELRs1.26
TOTAL=130+23.4+3+4+1.26=161.66
5 -Refund of Rs 107/-
Rs 40/30*7days=
Rs 107, being late connection provided in November
IN SPITE HAVING PAID ALL AMOUNT IN ADVANCE ON 30 OCTOBER FOR CONNECTION TO BE PROVIDED FROM 1ST NOVEMBER, AFTER REPEATED VISITS TO ORTEL’S OFFICE, CONNECTION WAS PROVIDED LATE AFTER 7 DAYS.
6 1-1-19 ORTEL’S BACK UP BATTERY & INVERTER , FOR D BLOCK, INSTALLED IN OUR DRAWING ROOM FOR SAFETY, SO THAT BATTERIES ARE NOT STOLEN BY MISCREANTS.
REFUND OF
Rs 2880/-, AS EXPLAINED ON LHS COLUMN At the time of Installation the Manger Mr. Mahapatra had assured that in lieu of my above help, as no rent for above will be paid but he will ensure that Internet Connection will be made Free for me.
Unfortunately Mr. Mahapatra got transferred to Sambalpur & the New Manger Mr. M. Das says
that he does not have powers.
This means that assurance given by Mr. Mahapatra have not been kept & I have paid approximately 12 Months Net Charges ie Rs 240 & 12-=Rs 2880/-
7 TOTAL REFUND WORKS OUT TO BE:
-Rs500+38+107=645
+
-Rs 2880
Kind Regards,
V.KAPOOR
Mobile- 9178241970
26-11-19
Appellate Authority
Ortel Communications Ltd
Bhubaneswar
Email: [email protected]
Dear Sir,
SUB- 1. REFUND OF CHARGES FOR:
- CABLE- CONSUMER NUMBER -1845803
- INTERNET –CONSUMER NUMBER-205377
2. NO RESPONSE HAS BEEN RECEIVED TO MY Email Sent to:
- NODAL OFFICER ON 6-11-19
- DIVISIONAL OFFICER- B.D ON 19-11-19
- HEAD CUSTOMER CARE ON 19-11-19
Further to my 2 Emails of to-day, & as explained to your Mr. Pupun Swain, during his call, for convenience of understanding, I have tabulated below, the Charges to be Refunded/ Paid.
SL No. DATE ACTION/AMOUNT PAID REMARKS
1 3-9-19 AS I WAS GOING ON LEAVE FOR SEPTEMBER & OCTOBER, SET UP BOX FOR CABLE & MODEM FOR INTERNET HANDED OVER TO ORTEL LETTER HANDING OVER THIS TO ORTEL, DULY RECEIVED BY ORTEL OFFICER Mrs. LEELA PATI IS ATTACHED.
2 3-9-19 Rs 500/- (Rs 220+Rs 280)
TO BE REFUNDED This was in addition to Charges paid by me in
August 2019.
Scanned Copy of Receipt is attached.
3 30-10-19 ON RETURN FROM LEAVE ON 30 OCTOBER, ASKED TO PAY
Rs 440/-( Rs 220 for Cable & Rs 280/- for Net), AS PAYMENT IN ADVANCE FOR CONNECTION TO BE PROVIDE FROM 1-11-19
Scanned Copy of Receipt of above is attached.
4 - Cable Refund of
Rs 38,
(Rs 200- Rs 162)
being the difference in Charges for November, paid in advance on 30th October.
Charged Rs200-Actual Charge of Rs 162 ie Trai’s Minimum Charge Rs 130+ Gst Rs 23.4 + Charges
for 2 Channels:
- ET NOW
Rs 3
+ GST
- CNBC 18 RS 4
- GST FOR ABOVE 2 CHANNELRs1.26
TOTAL=130+23.4+3+4+1.26=161.66
5 -Refund of Rs 107/-
Rs 40/30*7days=
Rs 107, being late connection provided in November
IN SPITE HAVING PAID ALL AMOUNT IN ADVANCE ON 30 OCTOBER FOR CONNECTION TO BE PROVIDED FROM 1ST NOVEMBER, AFTER REPEATED VISITS TO ORTEL’S OFFICE, CONNECTION WAS PROVIDED LATE AFTER 7 DAYS.
6 1-1-19 ORTEL’S BACK UP BATTERY & INVERTER , FOR D BLOCK, INSTALLED IN OUR DRAWING ROOM FOR SAFETY, SO THAT BATTERIES ARE NOT STOLEN BY MISCREANTS.
REFUND OF
Rs 2880/-, AS EXPLAINED ON LHS COLUMN At the time of Installation the Manger Mr. Mahapatra had assured that in lieu of my above help, as no rent for above will be paid but he will ensure that Internet Connection will be made Free for me.
Unfortunately Mr. Mahapatra got transferred to Sambalpur & the New Manger Mr. M. Das says
that he does not have powers.
This means that assurance given by Mr. Mahapatra have not been kept & I have paid approximately 12 Months Net Charges ie Rs 240 & 12-=Rs 2880/-
7 TOTAL REFUND WORKS OUT TO BE:
-Rs500+38+107=645
+
-Rs 2880
Kind Regards,
V.KAPOOR
Mobile- 9178241970
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