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Fare cheating, I had booked a ola cab for an outstation trip from Vasai(west) to Nashik.

Complain ID : CCN032364   51  

Cab Booking Complaint Date: May 15, 2019
Modified date: October 4, 2019
Dear concern,

My name is Vijayan Nair, my registered number is 9833537302 and I had booked a ola cab for an outstation trip from Vasai(west) to Nashik.
Exact address as mentioned below:
Start point: Mirchandani gardens, sun city, Vasai (west)
End point: Asha Kendra, Ramdas Swami nagar, Nashik

The start odometer reading was 261.3 km
The end odometer reading was 457.6 km
Total distance travelled: 196 kms


His odometer has a button which when pressed showed six digit reading also. when I commenced my ride at around 9.25 pm the reading reflected 261.3 km

On the way to Nashik, from thane as we were crossing Bhiwandi on the highway, a traffic policemen indicated our driver to stop, our driver moved the vehicle close to the traffic policemen and when our vehicle was close to the traffic policemen, our driver accelerated the vehicle and ran away. I along with my wife and our two year kid was in the vehicle, I asked him to stop the vehicle but he said I need not worry and he can take care of such things. He was not wearing a dress code as required for vehicles plying outstation. He not wearing a white shirt as mandated. The police man along with his senior drove behind us and caught him after a chase close to 3 to 4 km and we had to travel back to police station, we had to return 3 to 4 kms back. They made him pay a fine and we had to wait till he was released and reprimanded by the police in charge.

Apart from the above incident , I have been charged for 227 km which as per odometer is only 197 km, the 197 km also includes 6 to 8 kms to from we had to go back to the police station.

I would request you to please look in to the same and please take appropriate action and also refund me for additional money charged against me. My earlier indicated fare was INR 2100 and I was charged INR 2900, Such kind of drivers are highly unsafe and would like Ola to check the driver's past record especially if he has criminal background or so since such drivers are not safe to travel along with family.

Normally it take close to 3.5 to 4 hours to reach Nashik but it took us close to 5 hours due to his illegal act.
The incident happened last week Saturday. I have written and complained to ola. Somebody also called me but they have now ignored the same. I want strict action against ola.
Regards
Vijayan




Complaint Against : Ola

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