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Promised Ceragem Brand product and delivered fake product without bill

Complain ID : CCN031632   38   Complaint's Reply

Business Complaint Complaint Date: February 21, 2019
  • State :  Maharashtra
  • City :  Kalyan-Dombivali
  • Address: 104, New Kailas CHS, Near Kalimata Mandir, Katemanivali, Kolsewadi, Kalyan (E) Dist: Thane - 421306
Hi,

I inquired for Ceragem Thermal massage Bed from indiamart.com and received many contact number of suppliers.
I coordinate with one of the supplier name as Sriram Srinivasan mob +91-6381656858 and +91-7358319289.

He shared me Ceragem Master V3 bed details as below and we decided to buy with Ceragem Master V3 bed with Complimentary Gifts.
Brand Name - Master V3
Manufacturer Name - Ceragem Co., Ltd - South Korea
Product Code - CGM EB 1101 / CGM MB 1101
Center Price - Rs.2,23,000/-
Offer Price - Rs.1,60,000/-

Complimentary Gifts - S-1 Ceratonic Mat
Tummy Belt
Blood Circulation Machine
Neck and Shoulder Massager
Eye Mask
Ceratonic Button
Bio Metric Bracelet

Warranty - 2 years +13 Yrs Extended Warranty free
Service warranty - lifetime free
Delivery Charges - Free all over India
Delivery Period - Within 05 working days
Payment Terms - 100% Advance thru Bank NEFT/RTGS


I pay him Rs. 1.18 lac by bank transfer and after 22 day later he delivered local machine labelled as INAP instead of Brand Ceragem.
Also he not delivered any Complimentary gits. I followed him many times but he didn't reply on mail and not from call and later blocked my number.
An local branded massage bed we received without Bill and without warranty card where as he committed me that Bill and warranty card will come with box inside.
Local branded bed quality is very poor and available at cost of 50K only in market with warranty.

He always ask to pay whole amount in advance and I pay him on below bank account detail:
Beneficiary Name - Asia Health Imports
A/c No - 0431386000000323
Bank Name - Lakshmi Vilas Bank
IFSC Code -LAVB0000431
Branch Name - Nungambakkam, Chennai-34.

On the delivered box name mentioned as Anish Jain with address No.73, Gala No - 2, Nagawara Outer Ring Road, Banglore - 560045 Mob: +91-7358319289
and website www.healerservices.com

On website mentioned Delhi address as 101 Tribhuvan Complex, 13th Milestone, Near Godrej Bhavan, Matura Road, New Delhi - 110065
On Indiamart site mentioned Chennai address as 437/2, Jawahar Plaza, Opposite To Thaila Silks, Karur, Tamil Nadu 639001
On Delivered product box address mentioend as No.73, Gala No - 2, Nagawara Outer Ring Road, Banglore - 560045
I notice that every where he mentioned same mobile number as +91-7358319289.

Mail id I communicated with as spincareu@gmail.com, info@healerservices.com

I complaint same to Indiamart and they told me that we will resolved your complaint but no luck.

I expect that Sriram should give me Ceragem brand product with GST bill and with warranty card or refund money.
Please help me to take an legal action againt Sriram Srinivasan


Thanks and Regards,
Devendra
Mob. 9930515131
Complaint Against : Sriram Srinivasan, www.healerservices.com, 437/2, Jawahar Plaza, Opposite To Thaila Silks, Karur, Tamil Nadu 639001

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    In addition to complaint CCNO31632 indiamart share information about one concern person named as Dr.syed asif Khadri who is dealing with this machine and suggested to patient to use it.
    Detail:
    Company:Naturesy Healer Services
    Name:Dr.syed asif Khadri
    Address:Poonam Society, Kheda Bagodra Highway Road Ahmedabad Gujarat
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    State:Gujarat
    Country: India
    Company URL::-http://www.healerservices.com/

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