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BSNL plan change request still pending from 4 month

Consumer Complaint ID : CCNO34979 10

BSNL Complaint Post date : February 12, 2021

Region : Jharkhand
City : Ranchi
Address: 101, AFZAL APARTMENT, IMLI MAIDAN

I requested plan change request for my BSNL fiber billing acc no: 8008069316 after unlimited plans were rolled out in my area/circle.
BSNL is forcing me to use an older plan for which I have to pay higher amount & get lower speed & overall data.
I have been denied the change request from my local BSNL office.