Fraudulent transaction and no support from ICICI Bank
Complain ID : CCN029778 23
Banks Complaint
Complaint Date: July 21, 2018
Dear Ma,am,
As guided by Govt.of India to link adhaar card number to mobile operator, I tried to link it to my airtel no - 9717088798 but due to mobile operator problem it was not linked.I went to airtel store , reresentatives of store told me that your pincode address of aadhar card is not valid. After few days I got a call from 9898752281 ( said its a call from airtel office) for linking adhaar card, the man told that sim will be deactivated for 24hrs and will resume again.A sms from airtel (121 ) was delivered on mobile for confirmation. next day 68000 Rs was debited from my account.As sim was in deactivated condition I could not get information even there is no information via mail also from ICICI bank.
I filed a complaint in ICICI bank, chilimbi branch mangalore, karnataka. also filed a FIR in Cyber Crime Police Station.
As I have not received any feedback from the bank on my complaint even I called customer care representatives of ICICI bank to send feedback of my complaint via mail.
Thats why I raised complaint to second level, I courier all the details to hyderabad as suggested by bank manager of Chilimbi branch Mangalore, Karnataka.by tracking details courier was received but its been a month now i did not get any update, call, mail etc.
ICICI deputy manager told me transaction done by UPI and cyber crime told me transaction done at two different state.
Now my question is this ma,am I did not shared any OTP, ID, password, Debit card no.,my card is with me only then how this fraud happened, what about the security provided by ICICI bank?
Even no of times I called ICICI customer care but they didn't communicate about the status of my complaint everytime they said we will communicate you via email but they didn't replied.
As guided by Govt.of India to link adhaar card number to mobile operator, I tried to link it to my airtel no - 9717088798 but due to mobile operator problem it was not linked.I went to airtel store , reresentatives of store told me that your pincode address of aadhar card is not valid. After few days I got a call from 9898752281 ( said its a call from airtel office) for linking adhaar card, the man told that sim will be deactivated for 24hrs and will resume again.A sms from airtel (121 ) was delivered on mobile for confirmation. next day 68000 Rs was debited from my account.As sim was in deactivated condition I could not get information even there is no information via mail also from ICICI bank.
I filed a complaint in ICICI bank, chilimbi branch mangalore, karnataka. also filed a FIR in Cyber Crime Police Station.
As I have not received any feedback from the bank on my complaint even I called customer care representatives of ICICI bank to send feedback of my complaint via mail.
Thats why I raised complaint to second level, I courier all the details to hyderabad as suggested by bank manager of Chilimbi branch Mangalore, Karnataka.by tracking details courier was received but its been a month now i did not get any update, call, mail etc.
ICICI deputy manager told me transaction done by UPI and cyber crime told me transaction done at two different state.
Now my question is this ma,am I did not shared any OTP, ID, password, Debit card no.,my card is with me only then how this fraud happened, what about the security provided by ICICI bank?
Even no of times I called ICICI customer care but they didn't communicate about the status of my complaint everytime they said we will communicate you via email but they didn't replied.
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