Customer privacy at stake, I would like to bring your kind attention that I have salary account

Complain ID : CCN029894 17

Banks Complaint Complaint Date: August 4, 2018

Modified date: August 21, 2018

State : Tamil Nadu
City : Chitlapakkam
Address: Swamy Apts S2 D Block, 3rd Cross Street, Kanagaraj Avenue, Chennai 600064

I would like to bring your kind attention that I have salary account, deposit and loan account with ICICI bank. I have been tortured by the unregistered telemarketers who are servicing ICICI bank as a freelancer offering personal loan products.

I have already brought this nuisance to ICICC bank and Ombudsman for banking operation concerned.

But none has been materialised so far.

I have provided all the substantial evidences to prove my complaints are legitimate, but neither ICICI bank nor the Ombudsman take the penal action against the erring telemarketer as of now.

ICICI Bank keep on saying that the phone numbers I had complained are not related to their bank.

I had shared all the voice recorded evidences to prove.

ICICI Bank never mind to lose their reputation by encouraging these unregistered freelancer to promote their products.

Whenever I questioned the telemarketer/so called freelancer about how did they get my number, they simply replied that either the branch officials or the bank share the customer privacy.

I had already escalated my grievances to the respective Regional Manager at ICICI bank and the Head Service Quality as well.

I pray the Consumer Court to pass necessary orders to ICICI bank in this regard.

Should you need any documents or details, please don't hesitate to contact me.

I have attached the complaint details I registered with TRAI.

Expecting the favourable action from the learned officials to get the requested compensation.

Thanking you

Yours sincerely
Babu Venkataraman

Complaint Against : ICICI Bank Limited

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