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Complaint against cancelled tickets refund, I had booked a ticket from New Delhi to Guwahati

Complain ID : CCN033186   27  

Airlines Complaint Complaint Date: August 16, 2019
Modified date: October 4, 2019
I had booked a ticket from New Delhi to Guwahati from an Air India website on 12th July 2019, for travelling date of 23rd October 2019 under the my name 'Ms. Balarisha Dkhar' bearing PNR no JR025 and the payment was also completed. However, I did not received the airline ticket for the same. I had called the customer care of Air India and I was being informed that the full amount i.e, Rs.4718 will be refunded to me in 5 working days and unfortunately I have not received the amount till date. I had continuously contact the Air India customer service regarding the same and they are not able to clearly inform me when i will get back my money.
Complaint Against : Air India

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