Refund pending — Booking Id: NN7114251312244
Complain ID : CCN045789 53
Travel Complaint
Complaint Date: June 15, 2020
I am writing this complaint with regard to the great inconvenience i am facing from your make my tip customer service team.
I booked a return family air ticket from Ahmedabad to Bangkok through make my trip (Flight operator Air Asia) and government has now suspended all the international flight operations till further notice.
With deep regrets, i would like to inform you that my family is badly chasing your team since last few weeks to arrange a Refund /Credit Voucher against the government decision of flights suspension due to the ongoing Covid situation.Our travel duration was 22nd May - 31st May and we have applied for a refund /credit voucher to make my trip. Despite of the frequent emails and almost daily phone calls with MMT team, we are yet to hear a responsible answer from MMT end. Hitting more at our sentiments, this morning we had been informed by MMT customer care executive that Air Asia had officially denied for any credit against this booking, this is really unacceptable to any customer.
Given the circumstances, we are left with no option other than approaching to look into this. Failing to an acceptable solution, we are irritated enough to go dirty on social media about this incident and last but not least option thought is to approach competent authority of law.
I had been a loyal customer of makemytrip and mostly avoided using foreign service providers, however this incident had changed my perception.
I booked a return family air ticket from Ahmedabad to Bangkok through make my trip (Flight operator Air Asia) and government has now suspended all the international flight operations till further notice.
With deep regrets, i would like to inform you that my family is badly chasing your team since last few weeks to arrange a Refund /Credit Voucher against the government decision of flights suspension due to the ongoing Covid situation.Our travel duration was 22nd May - 31st May and we have applied for a refund /credit voucher to make my trip. Despite of the frequent emails and almost daily phone calls with MMT team, we are yet to hear a responsible answer from MMT end. Hitting more at our sentiments, this morning we had been informed by MMT customer care executive that Air Asia had officially denied for any credit against this booking, this is really unacceptable to any customer.
Given the circumstances, we are left with no option other than approaching to look into this. Failing to an acceptable solution, we are irritated enough to go dirty on social media about this incident and last but not least option thought is to approach competent authority of law.
I had been a loyal customer of makemytrip and mostly avoided using foreign service providers, however this incident had changed my perception.
Related complaints
-
Complaint for not providing services - regPranav Bhatiya / Travel Complaint January 5, 2020 / Ahmedabad / GujaratM/S Travel Triangle has not provided the services as per tour booking. 6169564. -
Buy Holiday PackageMayur Ladva / Travel Complaint November 12, 2019 / Rajkot / GujaratWe had purchased holiday package from this company but they are do not give us as services as per promised in packaged itinerary details
-
Unsatisfied club membership service, Times Vacanza club and resorts ownerVicky kapadiya / Travel Complaint September 14, 2019 / Surat / GujaratDear times vacanza club and resort owner I Vicky Vijaybhai kapadiya 9th August 2017 buying club membership in Times vacanza club & resort’s execut...
-
Parcel Ahmedabad thi goa mokalvama avyu hatu haju goa malyu nathJigar patel / Travel Complaint June 10, 2019 / Ahmedabad / GujaratLr no :- 3/1266 Gujarat travels mathi parcel moklyu hatu 29/05/2019 na roj Ahmedabad thi goa mate pan haju malyu nath Parcle ni value 7500/- che Ane e...
-
Complaint Gsrtc.in for the punctuality of the Bus.Rohan Palkar / Travel Complaint May 3, 2019 / Vadodara / GujaratI had a bus from Saputara to Vadodara on 1st May 2019. I was given timing of the bus arrival,which was 9:30 pm at the Saputara Bus Station. Inspite of...
-
Gsrtc bus ac luxury, Not working charging plugs its too much alwaysEva / Travel Complaint March 5, 2019 / Ahmedabad / GujaratNot working charging plugs its too much always this Driver said chargching plug shot sharking but 10mit in toh change it no but nothing to do this gsr...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply