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UTS app glitch/ scam and the customer has to pay ticket fine because of app glitch

Complain ID : CCN062454   176   Complaint's Reply

Ticket Booking Complaint Complaint Date: June 4, 2023
4/ 06/2023
Am traveling in Mumbai.
I booked online ticket on UTS app, and made payment via Paytm, money got deducted.
When TC asked me for ticket on Dadar station, Mumbai. I tried to show the online ticket, but the UTS app was showing no transaction neither my ticket of rs.40.
I showed them the successful transaction and money debited from account, but it's of no use, I had to pay the fine of 260/- rs. Unnecessary.
I told the TC that it's glitch in UTS app, or now I don't know if it's app scam. We can't rely on such government based app.
I paid my fine to TC , Mrs. Mansi Mahesh Dalvi.
I don't even know if it's really gonna collect as ticket fine. Or the money is going to their private account.
Who is responsible for app glitch??
Complaint Against / To: UTS app and TC on station

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.