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Reviews, Customer Care Email, Phone, Address of Droom.in

Complain ID : CCN018598   43   Complaint's Reply

Ticket Booking Complaint Complaint Date: May 19, 2016
  • State :  Haryana
  • City :  Gurgaon
  • Address: 40A/5, Chandan Nagar, Sector-15, Part-II, Gurgaon-122001, Haryana
Reviews, Customer Care Email, Phone, Address of Droom.in

40A/5, Chandan Nagar, Sector-15, Part-II, Gurgaon-122001, Haryana

Customer Care Number :+919643321192

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Complaints

    Vibhor Kumar

    Mr by Vibhor Kumar:

    (5 of 5)

    Hello,

    Since last 3-4 months I have been trying to purchase 2 wheeler from droom, however vehicles are not available at the dealer even though it’s reflecting in the app or website.

    I have been assisted by one of the Droom Executive ‘Prince’ where I had checked multiple vehicles however it was not available with the dealers. Vehicle was in the display even though it was sold 2 months ago, I had made a request you to modify it but still it was reflecting.

    Yesterday night I had done the transaction for one of the vehicle with the order id: 1048315, however vehicle is not available with the dealer, as checked it’s already sold out 10 days ago.

    I have a big question. Why vehicle is in display if it is already sold out. This kind of things is happening because lack of co-ordination with the Droom or Droom has not educated their partners about the correct process.

    Please be advised that Droom is still growing in the India Market, if this kind of things will happen then it will be tough for Droom to grow. People will lose their confidence before making it and no one is going to suggest droom to their friends or colleague.

    Regards,
    Vibhor Kumar
    Mobile: 9642599966

    Hardik

    Did not get Refund by Hardik:

    (5 of 5)

    Hello,

    Since last 1-2 months I have been trying to purchase 2 wheeler from Droom. And finally I found Yamaha FZ-S V1.0 and I liked it. So I paid Rs. 1625 as token amount to see the vehicle. Then I called the seller but he told me that he was out of station and will be back after 10 days. So I requested for Dispute. Then I got a call from Droom executive to ask the reason for dispute and I told him my concern. So he told me that I will get my money back in 10 days.
    After 10 days also I didn't get the refund. So I called droom customer care to ask the status. They told me that they are facing some technical issue and will refund my money once the issue gets resolved. I waited for 1 week. After that I tried calling repeatedly but the same answer I was getting.
    I have an email proof from droom regarding the refund status. I had very bad experience with droom. So I am suggesting not to make any transaction with Droom. And please suggest me what can I do for this as I have email proof from those people regarding refund process.

    Thank you,
    Hardik Soni

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.