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Faulty Daikin A.C delivered by Infibeam, and not being replaced for a month now..

Complain ID : CCN019673   45   Complaint's Reply

Ticket Booking Complaint Complaint Date: May 31, 2016
  • State :  Haryana
  • City :  Gurgaon
  • Address: F-1103, Park View City 1, Sohna Road,Gurgaon
I have bought a Daikin A.C worth 51,000 from Infibeam online on 17th April 2016. Daikin authorised personnel came to install it a month back but found it faulty. It was not being replaced on the pretext that the dealer invoice was not issued by Infibeam. 2 weeks ago, Infibeam sent me the scanned copy of Dealer bill which I forwarded to Daikin. They are still refusing to replace it. I have both the Infibeam invoice and the Dealer's invoice and have passed on both. As per Daikin's own policy, they replace faulty A.Cs without question ! But they are not even calling me to update me as to when the replacement will be done.
The entire summer is running out and my kids(for whom I bought the A.C) have suffered for more than a month already. Kindly get it resolved ASAP as Daikin is behaving very stubbornly and not even communicating.

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    Daikin

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    Dear Customer,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team.
    Kindly share your contact details /site address and complaint no. at cs@daikinindia.com so that our team can assist you.

    Thanks & regards,

    Customer care Team
    cs@daikinindia.com
    1800 102 9300 / 1800 22 9300

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.