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Charging more than Appropriate amount (Airtel)

Complain ID : CCN019502   38  

Ticket Booking Complaint Complaint Date: May 29, 2016
  • State :  Tripura
  • City :  Kumarghat
  • Address: Netajipally, Pabiacherra, Kumarghat, Unakoti Tripura
Sir, few days ago my father has lost his phone with Airtel Sim card, so that i did contact to Airtel Customer Care to block the sim card & to know how get a airtel sim card with the same number (9862026929). They told me the procedure & also said that i have to get it for Rs.25. After a day my father has gone to nearest Airtel Store (not ordinary shop) to get a new sim card & they charged Rs.50 for this. After a little argument they said that they wants benifit, without benifit they will not give the sim card. When i again did contact to Airtel Customer Care they said that they have a fixed charge for this & i.e. Rs.25, it's not legal to charge more than this amount, they also said that they can't do anything with my complain & suggested me to write here in Jago Grahak Jago. Giving them extra ₹25 is not a big amount can pay, but taking there extra ₹25 is not legal.please give them a lesson.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.