Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Surge Pricing by Ola from DLF Centre Court to Cyber city

Complain ID : CCN021167   32   Complaint's Reply

Taxi Complaint Complaint Date: July 18, 2016
Modified date: July 18, 2016
had booked a mini cab from DLF Centre Court to Cyber city (about 7-8 Kms) at around 09:20 am on 18 July 2016 and while booking app prompted that peak charges will be added without mentioning how much it will be added.

I thought it could be double but on reaching my destination the bill came to 516.00 and peak hour charges of 320 was added to my bill. For a journey of about 30 minutes and 8 kms I was made to pay INR 516.00 (invoice no. CRN309185419).

On raising the complain both on phone and email no satisfactory response has been provided. How can they charge my more than INR 60.00 per km.

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Arun kumar

    Overcharging by Arun kumar:

    (5 of 5)

    Today morning I really felt cheating by Ola Cab service!!! The smart way the Ola service is doing with customers is they don't calculate and tell you the estimate like Under cab service does. It's really good way how Ever operates, it's clear before I book the cab how much I have to pay. Over here it's fishy and good way to Rob the customers. Please see the exact details given below and let me lodge this complaint with consumer forum.
    Hope it's useful others before they get cheated this way.
    AM P 3B, St Thomas Marg, DLF Phase 5, Sector 53, Gurgaon, Haryana 122002, India
    10:38 AM Swami Nagar, Outer Ring Rd, Block B, Soami Nagar South, Soami Nagar, New Delhi
    Bill Details
    Base Fare for 4 km
    ₹100
    Distance Fare for 18.4 km
    ₹147.2
    Ride Time Fare for 58.0 min
    ₹58
    Peak Pricing*
    ₹488.32
    Total Fare
    ₹793.52
    Service Tax (5.6%)
    ₹44.44
    Swachh Bharat Tax (0.2%)
    ₹1.59
    Krishi Kalyan Cess (0.2%)
    ₹1.59
    State Tax/MCD
    ₹100
    Total Bill (rounded off)
    ₹941

    UN sarkar

    Uber surge charge by UN sarkar:

    (5 of 5)

    For to and fro airport from Bgarh road changed more than 1ⁿ00

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.